PIIP currently charges no platform fee, so there is nothing to refund today. This page explains what we can and cannot refund, and the rules that will apply if we ever introduce a paid plan.
1. What PIIP charges today
Using the PIIP dashboard and deploying strategies is free of any PIIP platform fee. We will never charge you without first showing the price and getting your agreement.
2. What we cannot refund
Trading losses. Profits and losses from trades in your Rupeezy account are yours. This includes losses from slippage, stop-losses, rejected or delayed orders, and strategy decisions.
Broker and statutory charges. Brokerage, exchange transaction charges, STT, stamp duty, SEBI fees and GST are collected by Rupeezy, the exchanges and the government, not by PIIP. Questions about these go to Rupeezy.
Third-party charges, such as bank, payment-gateway or mobile operator charges.
3. If we introduce a paid plan
These rules will apply to any fee charged by PIIP, unless the plan's own terms shown at purchase say something more favourable to you:
Cancel any time. You can cancel a subscription at any time. It stops renewing, and you keep access until the end of the period already paid for.
Charged by mistake. Duplicate charges, charges after a valid cancellation, or charges we made in error are refunded in full.
Platform unavailable. If the Platform is unavailable for a substantial part of a paid period because of a fault on our side, we refund or credit the affected period proportionately.
Not refundable: fees for a period already used, and fees for an account suspended for breaking the Terms of Service.
4. How to ask for a refund
Email support@algomart.net within 30 days of the charge, from your registered email address, with the date, amount and payment reference.
We reply within 3 working days. Approved refunds are made to the original payment method within 7 working days. Your bank may take a few more days to show it.